Steven Haderlie
Steven has more than 15 years of broad experience in information technology, with experience in software project management, system administration, and infrastructure engineering and management. He has held roles such as Internal Systems Manager, Senior Technical Business Analyst, and Senior Systems Engineer. He also has experience in product management, software development, and cross-functional team leadership.
Steven has been responsible for large-scale enterprise IT environments for private, public, and higher-education institutions, applying his expertise in a variety of technology and management contexts. A process-centric thinker and a quick learner with a driving need for continuous improvement, Steven has left each environment better than he found it.
Contact
Steven is always open to new opportunities, both short and long term. Please feel free to reach out.
Salt Lake City, UT
385-243-0807
svenhaderlie@gmail.com
Experience
Enterprise Systems Administrator
Utah State University
- Designed, analyzed, documented, created, tested, automated, secured and managed efficient and robust enterprise production, development and staging systems from architecture through service, including prototypes, to advance institutional needs.
- Ensured data consistency and availability through the creation and enforcement of data backup policies
- Performed cost-benefit analyses and explored options and alternatives on proposed systems, upgrades and improvements
- Identified and implemented designs that reduced complexity
- Created and updated online support documentation
- Analyzed tools and methods and identified areas for improvement
- Performed regular audits of security, performance, and compliance on systems and software
- Documented and responded to escalated system/design level service requests and resolved incidents
- Provided user-friendly, secure, accurate and dependable support to customers (including technical peers) while providing follow-up to ensure their satisfaction with the services and solutions rendered
- Identified system support and administrative issues that could be automated or transitioned to service desk personnel and helped them develop the skills needed to support such systems and issues
Software Project Manager
IFIT
- Helped evolve and mature a company Scrum culture
- Carefully balanced the roles of Product Owner and Scrum Master for multiple internal and backend software projects
- Established, empowered, and defended development teams
- Coordinated complex backend development projects across multiple project teams
- Maintained project documentation, including decision analyses, interface documentation, and communication plans
- Created and curated evolving user stories and product backlogs
- Led and/or supported sprint planning sessions
- Prepared and presented reports on project goals, risks, and progress
Senior Technical Business Analyst
Progressive Leasing
- Managed various team and customer relations for a team of System Administrators and Engineers
- Analyzed existing and proposed system designs in order to reduce complexity and improve manageability
- Engaged in enterprise change management processes
- Implemented the Kanban method to assist in project management, team task prioritization, and resource planning
- Participated in security and disaster recovery analysis, audits, and exercises
- Documented and verified system configurations in order to control configuration change/drift
- Translated project requirements to actionable, trackable tasks
Senior Systems Engineer
Western Governors University
- Maintained and managed enterprise-wide Microsoft services, including Active Directory, ADFS, DNS, IIS, File Sharing, and Remote Access
- Provided critical direction and support for the implementation and use of Microsoft technologies
- Provided Tier 4 support for end-user and technical peer support requests
- Managed multiple datacenters and physical infrastructures
- Responsible for highly virtualized environments utilizing VMware technologies
- Deployed Skype for Business and migrated from Exchange On-Premise to Exchange Online
- Provided security and architecture recommendations for expansion of Active Directory services to accommodate new systems and include new populations
- As the Internal Systems Product Owner, prioritized the work of project teams consisting of Developers, Quality Assurance Analysts, Business Analysts, and Systems Administrators
- Contributed to and participated on Enterprise Change Management and IT Architecture Review committees
- Identified and fostered relationships with project stakeholders and key department contacts
- Developed and refined user stories based on unique and evolving requirements
- In coordination with Business Analysts, defined appropriate access management roles for various department populations based on previously unmapped and unknown requirements
- Maintained and groomed the project's backlog in coordination with stakeholders
Systems Administrator III
State of Utah — Department of Technology Services
- Provided timely end-user desktop support for all state agencies in the northern Utah region
- Deployed and maintained server, database, and application infrastructures for departments of Health, Alcoholic Beverage Services, and Natural Resources
- Migrated departments from GroupWise email to Google Gmail
- Provided leadership as a Team Lead
Education
Utah State University — Associate of Science
Pink Elephant — ITIL Foundations
Amazon Web Services — Solutions Architect Associate (expected)
Proficiencies
- Windows Desktop and Server
- Linux and Unix
- VMware
- Hyper-V
- Active Directory
- Exchange On-prem / Online
- Amazon Web Services
- Azure
- Office 365
- Puppet / SaltStack / Terraform
- Identity Access and Management
- Certificate / PKI Management
- Network Protocols
- Scrum / Agile Methodologies
- ITIL